TransformAutomateAnalyzeAugmentTransform the passengerexperience across every conversation
Automate more conversations without comprising the passenger experience, empower agents to work smarter and faster, and quickly turn insights-into-action during irregular operations. All with a single AI platform, built for enterprise scale.
Automate passenger conversations at scale
Cresta AI Agent delivers fast, personalized service across channels—helping airlines resolve passenger needs efficiently and consistently, even in high-pressure, complex conversations.
- Engage travelers 24/7 with natural, human-like conversations
- Automate routine and complex workflows with accuracy and brand alignment
- Deploy safely with enterprise-grade security, controls, and compliance
Empower airline agents in moments that matter
Cresta Agent Assist helps agents respond faster and resolve passenger issues more effectively. With real-time guidance, traveler insights, and automation, agents can handle disruptions, policy exceptions, and premium service needs with greater accuracy and care.
- Surface real-time answers for rebooking, refunds, and policy workflows
- Personalize service using traveler data such as loyalty tier or itinerary
- Automate typing and note-taking to reduce AHT
Turn passenger interactions into actionable insight
Cresta Conversation Intelligence gives airline leaders full visibility into every customer conversation—surfacing key trends, service gaps, and behaviors that impact cost, loyalty, and experience.
- Identify recurring issues that drive cost, churn, or dissatisfaction
- Score 100% of conversations for compliance, resolution quality, and sentiment
- Coach agents on the behaviors that improve CSAT and operational efficiency
Transform your passenger experience
See the unified platform for human and AI agents in action with a personalized demo.
